nhbc move in guide
Moving into a new build Llanmoor Home
Like most new things, a home needs to be taken care of. In the first twelve months, it’s especially important that your home is allowed to ‘settle’ – this includes allowing it to dry out gently. During this period, you may notice minor hairline cracks in walls and gaps in joinery as well as possibly signs of mould in areas which are not being well ventilated. These issues tend not to be items to worry about as they may occur as part of the drying out process of your new home, especially if the property was constructed during inclement weather conditions. They may occur regardless of the measures that you may take, however you can certainly reduce the chance of this happening.
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Settling into your home Condensation Water Essential services Central heating Fire Sprinklers
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Drying out
Efflorescence
Generally seen on external walls, the appearance of a white deposit on the wall (known as efflorescence) can be an effect of the drying-out process. These white deposits are actually natural salts that come out of the wall materials, and are quite normal. These salts are not harmful and usually disappear over time, and where they appear on internal walls, they can be brushed or wiped away. However, if the white deposits continue to appear on internal walls, it could indicate something more serious, such as a water leak. If that’s the case, you need to contact our Customer Care team who will make arrangements to visit to investigate the matter further and if necessary consider remedial action.
Condensation
Condensation is caused by steam or water vapour coming into contact with cold surfaces, such as walls, ceilings and windows. Condensation can be the result of evaporation of moisture from building materials, which is quite common in new homes. If allowed to persist, condensation can result in the appearance of mould on interior surfaces and even on furnishings.
Condensation will gradually reduce as the building dries out, but you should avoid contributing to it if you want prevent the appearance of mould on walls and ceilings. There are a number of things you can do, even after the building itself has finished drying out, to protect your home against harmful levels of condensation:
- Open windows or window vents to allow trapped moisture to escape.
- During the drying out period, avoid placing furniture including pictures on or too close to the outside wall surfaces. The internal walls which are located on the outer walls of the property are more susceptible to holding moisture during the construction process and will take longer to dry out than internal walls. Positioning furniture located close to and pictures on these walls is quite likely to result in the formation of mould as a result of the surfaces not being able to gain sufficient ventilation to dry out.
- If a mechanical ventilation or heat recovery (MVHR) system has been installed in your home, ensure that you familiarise yourself with the manual and manufacturer’s guidance. It is important to understand how these systems operate in order to run your home effectively.
- Cover pans when cooking to reduce steam and use the extractor fan where possible.
- Always use the extractor fan when bathing or taking a shower.
- Stop moist air spreading around your home by keeping doors closed when cooking or bathing.
- Avoid drying clothes indoors, especially on radiators.
- If you have one, make sure your tumble dryer’s venting duct leads outside (unless it is a self-condensing dryer).
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Heat your home evenly and consistently. Your central heating system has been designed to be on all day. This will help to ensure that when you return home and start cooking or washing, moist warm air produced will not be settling on cold surfaces which would cause condensation. Your home heating controls enable you to set the temperature of your home at variable times and temperatures throughout the day and night in order to not only provide you with a nice environment in your home but also to aid the drying out process and avoid the presence of condensation
Don’t let condensation mould become a problem. Preventing it is much easier than getting rid of it!
For additional guidance read the Moisture Guide
Condensation in your roof space
In cold weather, you may notice some moisture on the underside of the felt beneath your roof tiles. This is due to any warm, moist air from your home passing into the roof space and settling on the cold surface of the felt and timbers. As the roof space is ventilated/breathable, this should gradually disperse without any issues arising, and following the general tips on reducing condensation will help keep any moist air that does escape into the roof down to a minimum.
It is not recommended that you store any items in the loft space in your property. Any items stored may be susceptible to becoming damaged by condensation . Please also note that roof trusses are designed to support the roof tiles and are not designed to support heavy items which you may wish to store in your loft space.
Garages
Unless your garage forms an integral part of the main property, the walls will be constructed of single skin brick or blockwork. Single skin construction is the norm for detached garages and the walls are not designed to be watertight. Water will potentially pass through to the inside of the garage itself causing walls and floors to become wet. Furthermore, garages will not be watertight in terms that the garage door is not ever a tight seal and so in periods of heavy or persistent rainfall water may enter around the garage door into the inside of the garage. Garages are provided for the storage of motor vehicles and are not designed for storage of personal possessions, appliances or furnishings which may be affected by water. There are a number of waterproofing products generally available via gardens centres and builders merchants which homeowners can apply to the skin of any single skin structure, but this is not something that the Company undertakes as part of the construction process.
Quality new homes
Every home is built for a long future – we care about the longevity and future worth of our homes. Pride of build is something we focus our plans on, and as such we want to ensure you can look after your home in the best way possible. Got any questions? Contact us
Heating and water
Central Heating and Hot Water
Your brand new home is fitted with a highly energy efficient externally located Air Source Heat Pump and internal hot water cylinder which are both protecting the environment by reducing your carbon footprint and yet providing you with ample hot water and heating capability . Every Llanmoor Home achieves and energy performance ( EPC ) rating of either A or B saving you money when compared to older homes . Your heating system will need to be serviced annually by a suitably qualified engineer to ensure that it operates to its full efficiency at all times . Failure to have the system serviced annually will invalidate any guarantees on the system .
How Does it work ? – The Air source heat pump fitted at your home operates on electricity (there is no gas installed in your home) and extracts heat from the outside air and transfers it into your home to provide heating and hot water . When combined with high levels of insulation incorporated into the construction of your home, the system is hugely more energy efficient than previous fossil fuel central heating boilers. Your central heating system has been designed to be operating at all times and has either one or two programmers which allow you to set the heating at varying temperatures and times throughout the day to ensure that your home always has an even temperature. You can of course set the system to be warmer at times that you require more heat than others (for example when you get home from work) and offers you complete control of the efficient running of your home.
Operating instructions will be provided to you within your handover pack and the method of operation will be explained to you during the course of your Home Demonstration visit which takes place prior to your moving in to your brand new Llanmoor Home . Your home will be fitted with a hot water storage tank which will provide you with ample hot water for your needs and will generally be located within a cupboard in the property or sometimes in the attic.
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Where does my electricity come from?
Electricity is normally supplied via an underground cable, which is connected to your meter (used for measuring energy consumption in kWh). In some cases, electricity may be sourced directly from an on-site generator such as a wind turbine, solar panel or combined heat and power (CHP) unit.
How does it work?
From the meter, cables run out to your consumer unit (often referred to as a fuse box). This contains the main on/off switch and a number of miniature circuit breakers (MCBs), which protect individual circuits. An MCB will automatically disconnect the supply of electricity if one of the circuits is overloaded or there is a fault. You can reset an MCB by simply switching it back to the ‘on’ position.
A consumer unit will also often contain a residual current device (RCD), which provides additional shock protection. An RCD which has ‘tripped’ can be reset by returning the switch to the ‘on’ position. RCDs should be periodically tested to ensure they are functioning correctly: you can do this by pressing the ‘test’ button.
WARNING: If an MCB or RCD trips repeatedly, there may be a fault with an appliance or the installation. You should contact a professional electrician for help.
From the consumer unit, electricity is distributed around your home via a series of cables. These are usually concealed within walls or under floors. Cables above a ceiling or under a floor may be run in any position, but those found in walls should have been installed by your builder as follows:
- Vertically above or below a socket outlet or switch being served.
- Horizontally on either side of the socket or switch.
- Horizontally in a band within 150mm (6”) of the ceiling.
- Vertically in a band within 150mm (6”) of the corner of a room in each wall.
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Water is supplied by a regional water company through an underground service pipe. This pipe is fitted with a stop valve, which can be found at the boundary of your property. Its position allows the water company to turn off the supply in an emergency or for maintenance. Please make a note of the precise location of your stop valve. You may also have one within your home – make a note of this location too (often under the kitchen sink).
In some cases, water may be sourced directly from an on-site rain or waste-water harvester – water collected this way is often used for flushing toilets.
How does it work?
From the stop valve, water enters the ‘rising main’ and is distributed around the home via a direct or indirect feed system.
So what’s the difference between a direct and indirect feed system?
In a direct feed system, all cold water taps and WC cisterns are fed directly from the rising main. Hot water is provided at mains pressure by an unvented hot water storage system or a combination boiler.
In an indirect feed system, the rising main supplies water to a storage cistern, which is usually installed in the loft. From here, water is redistributed to the taps, WCs and the hot water cylinder. However, in most cases, the kitchen tap will still be directly connected to the rising main (for drinking water).
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Which water system do I have?
To find out which type of water feed system you have, all you need to do is close the main stop valve. If the system is direct, the flow will stop all cold water taps and WCs; if indirect, only the kitchen sink will be affected.
One of the most important functioning pieces of your brand new home is your fire sprinklers. All Llanmoor homes have a domestic fire sprinkler system installed for homeowners’ safety in addition to the installation of smoke detectors.
Domestic Fire sprinklers must be serviced annually to ensure they remain fully operational for the safety of the household. Watch the video to find out more.
If you have any questions following this video, please feel free to contact us.
Fire Sprinklers require annual servicing
It is vitally important that you must get your domestic fire sprinklers system serviced annually. This is to ensure that it remains fully operational for the safety of the household.
Last updated: September 2025
Need move in advice?
If there is any information you cannot find via our website, please feel free to contact us online with your enquiry about your brand new Llanmoor home. One of our team will be happy to help.
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Buildmark does not cover general wear and tear, condensation, normal shrinkage, cosmetic damage or damage arising from failure to maintain the property. You should refer to your policy document for information on all the exclusions and limitations that apply.
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