Along with buying a new home comes many questions and queries. That is why we have put together our FAQ to give some answers to some of the most common questions we get asked. But should you need anything else we are only a phone call or email away!
Questions about our new developments?
Who are Llanmoor Homes and how are they different to National Home builders?
Llanmoor Homes (Llanmoor Development Co Limited) are a privately owned New Home builder who have constructed in excess of 5000 homes across South Wales since they commenced their first development during early 1966. The present day Company is run by brothers Simon, Tim & Matthew Grey who have each worked for the family business for between 20 and 35 years and each play a specific hands on management role as to day to day business operations.
The Directors and their whole team go to great lengths to ensure that the homes that they build are of an exceptionally high standard, testament to which is that many of the employees and Directors have previously or currently live in a Llanmoor Home. The Company has won and continues to win a great deal of awards for their high standards of construction and customer service. Whilst Llanmoor often build their developments close to their national competitors, their very high reputation often encourages potential buyers to purchase a Llanmoor Home rather than from one of the competitor new home developers. The whole team at Llanmoor are proud of the homes that they construct and the company continually seeks to monitor operations with a view to ensuring that their reputation for high quality new homes continues for many years to come.
Do all Llanmoor developments have a show home and Sales centre ? What times are the Sales centres open for enquiries?
During the very early stages of construction of a new development there may not be a Sales centre on site. As soon as practicable a sales centre will open at the development, whether that be a temporary sales cabin or permanent sales centre. prior to opening an on site sales centre, enquiries relating to information about a new development can be registered via our website and such information will be provided as soon as available. Every Llanmoor development will have a show home/s or view home of one or more of the house styles being constructed on that development as soon as possible following a site start. The Company attempt to vary the style of show home they have available between their developments in order that potential buyers can often visit another development to view that house style. The Company website has links to VR Tours of the majority of its home designs, whether they be furnished or unfurnished.
All Llanmoor Sales centres are open Thursdays to Mondays inclusive, between the hours of 10:30am – 5pm. Enquiries can be made outside these hours via the Company website or via the Company Head Office (Monday to Friday 9am to 5.15pm)
How do I register my interest in one of Llanmoor Homes future developments?
Llanmoor are always planning ahead and purchasing land for future new housing development across South Wales. Whilst the process between land purchase and actual site start can take a considerable time, as soon as we are able to we commence initial promotion of the development as `Coming Soon’, whether it be by via our website or by means of Social Media and PR Stories in regional publications. You can register your interest in a future development via our website, via the Company Head Office or by means of visiting one of our existing development sales centres. Prices of the homes will generally not be available until the on site sales centre is open.
I understand that Llanmoor operate something called an Early Bird Scheme for future plot releases?
As construction of homes proceeds on a development and future releases near build start , the Company make available such properties for Early Bird Reservation. The Early Bird scheme enables the first proceedable people / person who register for a particular property the opportunity to have first option to purchase that home when the price is actually released. The Early Bird availability of a specific plot is generally made approximately 6 weeks prior to build commencement. Prior to being permitted to place a £150.00 refundable Early Bird reservation fee on a property, Llanmoor will need to check that you are in a position to proceed with a reservation. If you have a related sale we will wish to know the chain details and will contact the relevant Estate Agents to check that matters are indeed proceeding. We will also need to have you qualified as to your affordability for mortgage purposes with our recommended Independent Financial Advisor (you do not have to use the Financial adviser for your mortgage application should you have your own). Once the actual price of the relevant plot is released, we will contact you to advise you and allow you 48 hours to confirm whether you wish to proceed to purchase and only then will the reservation fee become non refundable ( see our reservation agreement form at the sales centre for details) . Should we fail to hear from you within 48 hours of price release, the property will be offered on general release and your Early Bird reservation fee will be refunded to you. It is totally at the discretion of the Company as to whether an Early Bird reservation is accepted.
How do I go about reserving a Llanmoor Home and what checks will be made as to my ability to purchase?
Once a plot price has been released for sale and is listed on our price lists and website it is available to reserve. Reservations will only be accepted if you are able to proceed to an exchange of contracts within 4 weeks of placing your reservation and to legal completion of your purchase as and when the property is build complete. We are unable to accept any reservation whereby there is an incomplete chain of buyers or you are unable to provide us with sufficient information to satisfy us that you are proceedable. As part of our due diligence checks, we will contact your Estate Agent to verify that you have a complete chain of buyers and will also request that you speak with our recommended Financial advisor for an initial affordability check. Subject to these checks being clear we will accept your £500.00 reservation fee and complete the necessary paperwork with you. The buyer has a 14 calendar day cooling off period and can cancel the reservation agreement and receive a full refund of the reservation fee during this period.
Should you be unable to proceed or change your mind as to purchasing following placing your reservation fee, we will make a deduction from the fee for our administration costs. The amount of deduction is listed within the Reservation Agreement form that you will be asked to sign upon reservation.
I understand that I will need to appoint a Solicitor / Licenced Conveyancer and a Mortgage adviser to apply for funding to enable me to purchase a Llanmoor Home? Are you able to recommend people to me?
I am not experienced as to the purchase of a New Home. Can you assist and advise me as to what I need to arrange and do between reservation, Contract exchange and legal completion of my purchase?
Will I have the chance to view my home during its construction?
Want to make an enquiry?
We pride ourselves on our customer service and will guide you through the process of buying with Llanmoor Homes. From initial consultation right through to completion. If you want to enquire about a specific development or house style, please get in touch. If you have questions after moving in, please see below for our FAQs.
Questions once you have moved in
Will someone show me how to operate the heating, water stop tap location and other fittings in my new Llanmoor Home?
I have an emergency in my home – who do I need to contact?
Whilst we would hope that you experience no matters that will require urgent attention, if you do experience an issue outside of site working hours, please refer to your completion day handover pack Health & Safety file . This will provide you with names and contact details for emergency out of hours plumbing and electrical contractors who will react to your call and if necessary arrange to visit your home at the very earliest opportunity. As an aside from contacting the emergency contact details, please also ensure that you email firstname.lastname@example.org so that we are aware of the issue and can follow up as to any necessary actions having been taken to address the issue and carry out any related remedial works.
What guarantees does my new Llanmoor Home come with? How do I report any issues that I experience?
Every Llanmoor home has the benefit of an NHBC Buildmark New Build Warranty. This Warranty will commence from the day that you complete your purchase and will expire on the tenth anniversary of completion of the first purchase of the property. During the initial 2 years period you home is guaranteed against all plumbing, electrical and all other matters relating to the structure of the property where it fails to meet with NHBC standards. From the beginning of the 3rd year to the end of the tenth year, the property is guaranteed against major structural defect by NHBC. If you experience an issue within the first two years, please report the matter/s in writing (email or post) to email@example.com OR the Company Head Office address which is listed on the website. Upon receipt of your letter, we will confirm receipt and will pass the matter over to our maintenance team to contact you to investigate and arrange any necessary remedial works. The guarantee does not cover issues that arise due to the normal drying out process of your home such as shrinkage as these are not considered to be due to any failure to construct the home to the required technical standards. All appliances fitted to your new home will be subject to manufacturers guarantees only as they are not items that are covered under the NHBC Warranty.
Does Llanmoor Homes participate in the Help to Buy Wales Scheme?
Do I need to contact the service providers (Gas Water & Electric) and the Local Authority Council Tax Department to notify them that I have purchased my Llanmoor Home?
There does not appear to be any availability listed for the development that I am interested in on the website . How can I find out what is available or register for future releases?
Which e mail address should I use for matters not related to Sales or Customer Care?
Whilst there is absolutely no problem in you sending in an e mail to our sales or customer care e mail addresses, you can alternatively forward your e mail to firstname.lastname@example.org.