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In light of the recent firebreak lockdown announcement, from Saturday 24 October our sales centres will be closed to all visitors until Monday 9 November Find out more

Covid-19 Procedures

IMPORTANT UPDATE FOLLOWING FIREBREAK LOCKDOWN

Since the start of the pandemic, we’ve been working hard to ensure that we follow the very best practice to ensure our colleagues, customers and communities are Covid-secure.

In light of the recent firebreak lockdown announcement, from Saturday 24 October our sales centres will be closed to all visitors until Monday 9 November.

The sales team and reduced skeleton staff at Head Office will be working their normal hours in order to respond to enquiries and keep our customers updated on the progress of their homes.

All construction activity will be continuing across our sites throughout the firebreak period, in order to allow our teams to complete our customers Llanmoor homes as soon as possible.

We will, of course, continue to follow the Welsh Government guidelines to ensure all measures are taken to mitigate the spread of coronavirus.

Thank you for your continued support.

Llanmoor Homes Covid-19 Procedures
Llanmoor Homes Covid-19

In the event that you are experiencing any symptoms of Coronavirus or have been exposed to others who may have the virus, we would request that you refrain from proceeding into our Sales Centre.

Sales Centre Appointments

You can now book an appointment to visit our Sales and Marketing Centre and we look forward to welcoming you to Llanmoor Homes.

Due to the ongoing Covid 19 pandemic, we have put in place a number of new procedures to enable you to visit us whilst maintaining social distancing.

Llanmoor Homes Covid-19 Social Distancing

Booking an appointment with our Sales advisor either by telephone or by email will enable us to ensure that numbers in the sales centre at any one time are limited. Please ensure that you advise our sales advisor who will be attending the visit. Needless to say, should anyone in your household be experiencing any Covid 19 symptoms or self isolating your visit cannot take place. In the event that you are unable to attend your appointment, please advise our Sales advisor so that she can arrange other client appointments.

We regret that only booked customers appointments are allowed at this time. A Maximum of 2 appointments at a time will be possible to ensure social distancing can be maintained.

In the event that you arrive without an appointment and there is no other customer in the Sales Office at the time and no appointments are booked, then and only then will you be allowed in to take one of the vacant appointments. Please ring the Sales Centre telephone number on the door to speak with the Sales advisor as to whether she can allocate you an immediate or later appointment .

For pre-arranged appointments, please stay in your vehicle when you arrive or wait outside the sales centre . Please ring our Sales advisor to gain her confirmation that she is ready for you to call in.

*Please do not arrive early or late*

Llanmoor Homes Covid-19 Procedures

Upon entering and leaving the Sales Centre please ensure that you and those with you are wearing a face mask that covers both mouth and nose use the hand sanitiser provided.

Our Sales advisor will sanitise all touch points and common contact surfaces in show homes and Sales Centre between appointments.

Whilst not obligatory, you may wish to wear your own face mask and gloves during your visit to our Sales Centre.

Llanmoor Homes Covid-19

In the event that your visit is for the purpose of completing your new home selections, please take the time before you visit to view the electrical, plumbing and kitchen layout plans provided at point of reservation and make a list of any items that you may wish to add or amend.

Selection visits will be limited to an absolute maximum of 1 hour 30 minutes in duration to allow for other appointments.

Please be aware that there may be occasions whereby due to unforeseen circumstances your visit / appointment may have to be cancelled by ourselves . In such instance we will provide you with as much notice as possible and we will seek to re arrange for another mutually convenient time.

Llanmoor Homes Covid-19 Social Distancing

A Maximum of 2 adults plus their children per family (Maximum of 6 per family) will be permitted to visit the Sales Centre during appointments. A maximum of 2 families will be permitted to visit at the same time but must follow our protocols and procedures. We regret that higher numbers will be refused access.

If possible we would request that children are left at home, in your vehicle or with another family member during your visit in order to minimise numbers

Llanmoor Homes Covid-19

Sales information literature relating to house designs and site layout will be available for you at our dispensers in the sales centre . Any other printed information you may require will need to be sent to you electronically.

Llanmoor Homes Covid-19 Procedures

Should you wish to view our Show homes, our Sales advisor will not be able to accompany you. We will ensure that all doors are open to avoid you having to touch any handles. Please avoid touching any surfaces or items of furnishing during your viewing.

Should you decide to reserve one of our available homes, Reservation documents will be sent to you electronically for signature and return by email. If you don’t have a scanner an email to confirm that you have read and are in agreement with the document will be sufficient.

Llanmoor Homes Covid-19 Procedures

Reservation fee payments will be taken by telephone via the Company Head Office. No cash or cheque payments will be accepted.

Please bring your own pen and paper as we do not permit sharing of such items.

Viewing of any stock or properties under construction will be by pre arranged appointment only and only if the Site Manager is satisfied that all Covid 19 and Health & Safety protocols can be abided by. No visits will be possible unless our Site Manager has confirmed that safe entry is available.

Llanmoor Homes Covid-19 Procedures

We regret that we are unable to permit the use of our WC facilities and we are unable to provide our customers with any refreshments during your visit.

Want to arrange an appointment?

You can now book an appointment to visit our sales centre. Please call the relevant sales centre or email us on [email protected]

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Llanmoor Homes Covid-19

In the event that you are experiencing any symptoms of Coronavirus or have been exposed to others who may have the virus, we would request that you refrain from proceeding into our Sales Centre.

Llanmoor Homes Covid-19

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